Return Policy
At Stanplas, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. We offer the option to exchange products within 3 days of delivery, provided they are unused and the packaging remains unopened and undamaged. To initiate a return or exchange, please contact us via phone (insert phone number) or email.
Conditions for Exchange:
- Products must be in their original, undamaged packaging.
- Return requests for damaged, defective, incorrect, or incomplete products must be raised within 7 days of delivery.
- Customers are responsible for covering shipping charges for returns.
Valid Reasons for Return:
- Product is damaged, defective, or incorrect upon delivery.
- Product is incomplete or missing items.
- Product does not match the ordered specifications (e.g., size, color).
- Product does not fit (e.g., incorrect size).
- Customers are advised to record a video before opening the parcel.
Please Note:
- Returns must be initiated within 3 days of receiving the product.
- The minimum processing time for returns or exchanges is 15 working days.
- Shipping and handling charges are non-refundable in case of a refund.
Refund Policy: At Stanplas, we do not offer refunds.
